Refund and Returns Policy

Overview

We want you to feel confident choosing Dolvento. If something isn’t right, we’re here to help.

We accept returns within 30 days of delivery. After 30 days, we’re unable to offer a refund or exchange.

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Eligibility for Returns

To be eligible for a return:
• The item must be unused, unworn, and in the same condition you received it
• The item must be in its original packaging
• Proof of purchase is required

Items showing signs of wear, damage, or use cannot be returned.

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Non-Returnable Items

The following items are not eligible for return:
• Items damaged due to misuse, neglect, or normal wear and tear

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Pre-Orders

For pre-order items, refunds are available up until the order ships.
Once a pre-order has shipped, our standard 30-day return policy applies.

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Refunds

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

If approved:
• Refunds are issued to the original payment method
• Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer

Shipping costs are non-refundable.

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Exchanges

We currently do not offer direct exchanges.
If you’d like a different item, please return your original purchase and place a new order.

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Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or defective.

We recommend using a trackable shipping service, as we can’t guarantee receipt of returned items.

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Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos and your order number. We’ll make it right.

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Contact Us

Questions about returns or refunds?
Email us at [email protected] and our team will get back to you within 1–2 business days.